What happens when entrepreneurial public libraries change directors?




Jusic, Jasmina, author., “What happens when entrepreneurial public libraries change directors?,” Scholar@Simmons, accessed October 25, 2020, https://beatleyweb.simmons.edu/scholar/items/show/20.


What happens when entrepreneurial public libraries change directors?


Jusic, Jasmina, author.




Some public libraries engage in entrepreneurial activities and services as a means of generating revenue or providing new services or products that address community needs. With a dearth of literature on the topic, this study examines four entrepreneurial public libraries, each of which has changed directors. The focus of this study is the entrepreneurial activities and services in which the libraries engage, how the directors define entrepreneurship, the linkage between entrepreneurship and innovation, whether the libraries have sustained and furthered entrepreneurship under new leadership, the extent to which organizational cultures at the libraries are entrepreneurial, the challenges the libraries face in being entrepreneurial, and future plans for engaging in entrepreneurial activities and services.
This study uses a multiple case study approach, in which data were collected using semi-structured interviews with directors and managers directly engaged in entrepreneurship, document analysis of library documents (e.g., strategic plans), observation of the entrepreneurial services, and an examination of physical artifacts (e.g., multi-modal interactive exhibits) resulting from the entrepreneurial activities or services. An analysis of data uncovered five general themes: (1) customer service is a priority at each library, (2) each library is focused on community needs and the entrepreneurial activities and services are often a response to specific community needs, (3) a revision of the definition of entrepreneurial leadership that addresses partnerships and the need for external resources to support the entrepreneurial services is necessary, (4) innovation is present at the libraries within entrepreneurial activities and services and other areas of the organization, and (5) despite changes in leadership, which had a direct effect on the libraries organizational structure and culture, entrepreneurship flourishes.
The study reveals the importance of the directors commitment to entrepreneurship and innovation in the organization and highlights the benefits and challenges of engaging in entrepreneurial activities and services as well as future plans, some of which focus on revenue generation, as the libraries continue to align the activities and services with their strategic plans and priorities.
Thesis (Ph.D.) -- Simmons College, 2016.
Bibliography: pages 329-339.


Library administration -- Case studies.
Public libraries -- Administration.
Entrepreneurship -- Finance.
Social entrepreneurship.


Simmons College (Boston, Mass.)


1 PDF (xv, 356 pages) tables




Doctoral Dissertation


Z678 .J87 2016